Shipping & Returns
Shipping Policy
I'm Ordering Something Large, Will There be Oversized Carrier Charges?
For items over 46" combined outside dimensions*, an Oversized Carrier Charge is added. This reflects our shippers' surcharges (trust us, we don't like it either!) for such large packages (frames, canvas, mats, etc.). Since your magnificent piece is a little larger, it'll take up more room during transportation, so shipping companies place this Oversized Carrier Charge to help cover their costs associated with it.
*Not sure what your combined outside dimensions are? Simply follow this calculation to estimate your outside dimensions: Width + Height + (4 times the moulding width).
To make sure that the presentation is the absolute best for you, we spend extra time assembling them so you don't have to - trust us, it's not always easy putting together an extra-large frame!
We promise, your next masterpiece is worth it - and you're going to love how stunning it turns out (even with that Oversized Carrier Charge). But don't take it from us, see what your fellow creative community members think:
"I have ordered several custom frames at this point - the cost will be significantly less that you would pay at the local frame shop, even including the cost of shipping. Highly recommended. Give this site a try."
Barney, a happy pictureframes.com customer
"I ordered an oversized frame - It was much less expensive than a cheap frame in the local shop - everyone thought I got a great deal. I will definitely shop with them again!"
Mary, a happy pictureframes.com customer
*For items over 90' combined outside dimensions please choose Standard Shipping, Expedited Shipping is not available.
How Much Does Shipping Cost?
If you live in South Florida between Fort Lauderdale and Boca Raton delivery is completely free!
If you live in another state of United States, the table is:
Attention!!
We only deliver to the United States!
Return & Exchange Policy
How to make a return?
If you're less than satisfied with the creation or packaging of your product, we'll do it right.
For a refund or replacement, please call Customer Service at +1 (754) 245 3170 with the following information: your order name, your order number and the reason for the return/replacement. Refunds or replacements for damaged items will be considered for up to 15 days.